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Alexandre Monteiro Marco

IT Coordinator | IT Delivery Manager | IT Project Manager | Senior Business Analyst
Executive Information Technology Insurance Project Manager Full time

17+ years of experience in Information Tecnologies with career
built in national and international companies like Aquarius Software,
BrasilSeg and AIG - American International Group.
Proven experience as IT coordinator and Project Manager.
Experience in innovation and digital transformation like Cloud
Computing and Agile/Scrum.
Experience in IT project management, budget control, deliverable,
QA level and deadline.
Experience in software development, planing and management of
cross-functional team.
Experience in AMS recovery and management, crisis control,
backlog monitoring, SLA and root cause solution.
Experience in IT governance based on ITIL and COBIT.
Interation with all IT departaments and Business areas including C-
Portgraduate degree in Project Management by FGV - Fundação
Getúlio Vargas , BA in System Analysis by USF - Universidade São
Francisco and advanced english.

Work Experience

IT Coordinator - Delivery
AIG Insurance Brazil Feb 2017 - Feb 2019

- Cross-functional team management in different levels (Designers, Software
Business Analysts, QA Analysts);
- Migration from watterfall to agile (SCRUM) methodology;
- Development of team members (technical and soft skills);
- Sprint backlog management;
- Risk and impact analysis;
- Impediments removing;
- Daily team meeting;
- KPI's and reporting;
- Release management;
- IT governance (ITIL).

IT Coordinator
AIG Insurance Brazil Sep 2015 -

- AMS team coordinator
- management of backlog of incidents, problems and changes;
- dashboard with KPI's and SLA monitoring;
- crisis management and keeping the operation on track;
- root cause solutions (problems) and delivering change requests;
- IT Governance (ITIL);
- reporting to IT manager and "C-level";
- Management of delivery process according change management process;
- Creation and management of knowledge base for level 1 and level 2 team;
- Troubleshooting with local and global cross-functional teams;
- Colaborating with strategic projects brainstorming with solutions and impact
- Focal point with local and global Vendors.

Senior Business Analyst
AIG Insurance Brazil Mar 2013 -

- Sênior BA on AMS team providing IT solutions and level 2 supporting
in commercial lines and consumer lines Systems;
- Redesinging ineficient process;
- Mapping of vulnerabilites points and bugs and providing root cause solutions
according risk/impact;
- Implementation of logging and monitoring process for internet facing
- Incidents, problems and changes solutions;
- New insurance products creation/configuration;
- Interface with local and global vendors (India, China, EUA);
- Trobleshooting process with multidisciplinar team (Middleware, Database,
Security and Network teams);
- IT Governance (ITIL);
- Strong technical background (Oracle pl/sql, Java, Microservices (API's SOAP
and REST), ETL, Batch process).

Senior System Analyst - Tech Lead
Grupo Segurador Banco do Brasil e Mapfre

Team lead on IT Insurance ecossystem;
- Backlog management;
Page 3 of 4- Analysis, development, QA an delivery management;
- KPI's and reporting to IT management;
- Team development (tecnical skills);
- Interface with multidisciplinar teams (Middleware, Database, Security and
Network teams);
- Interface with business teams;
- IT Governance (ITIL);
- Devops - fast solutions, automatic QA, CM/deploy and monitoring;
- Strong technical background (T-SQL, Analytics, Visual Basic, .Net,

System Analyst
Aquarius Software Mar 2006 - Dec 2006

System analysis on CRM and Financial System
Water fall project with UML metodhologies (logic project, physical project,
development, quality assurance, deploy and pós deploy support).


Project Management - PMI
Fundação Getúlio Vargas Jan 2009 - Jul 2009
System Analysis
Universidade São Francisco Feb 1998 - Jul 2002

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